Terms & Privacy

1. Confirmation
   By accepting these terms of purchase and your order, a binding agreement is created. When an order is received, a confirmation is automatically sent via e-mail with all information about the order. Nordichemp.se reserves itself from delivery in cases where the stock balance was incorrect at the time of the customer’s order. If Nordichemp.se cannot deliver according to confirmation, the customer will be contacted via e-mail or telephone regarding this, to the extent that is permitted according to current consumer law.
2. Age limit
   At Nordichemp.se, an age limit of 18 is applied when purchasing.
3. Products

3:1. Prices and order amounts
All prices on Nordichemp.se are stated including VAT but excluding shipping and any invoice fee. Nordichemp.se reserves itself for possible price and printing errors. In the case of clearly incorrectly priced products, Nordichemp.se reserves the right to cancel the order, to the extent permitted by current consumer law. Nordichemp.se products are excluded from all discounts and offers.

4. Payment options
   At Nordichemp.se there are several ways to pay.

4:1. Card payment
Accepted cards for payment are VISA, Mastercard and American Express. When paying by card, the card number, the card’s validity period and the CVC code are entered. Nordichemp.se uses a security standard called 3D-Secure, developed by VISA and Mastercard. Payment is made through DIBS, which are PCI DSS certified and thus meet all security requirements regarding bank and credit card transactions and are therefore satisfied. All information is encrypted with 128-bit SSL encryption, which prevents unauthorized access to card details. Card numbers are not stored by Nordichemp.se after a completed transaction. More about security at Nordichemp.se can be found under point 15 of the purchase conditions. The total amount for the order is reserved directly on your account but is only deducted upon delivery of the order, however no later than after 3 days.

4:2. Swish
With Swish you pay easily and quickly with your mobile phone. Download the Swish app and follow the instructions at checkout when paying.

5. Shipping and delivery
   At checkout you can choose between different shipping methods. Read more about shipping methods, prices and delivery time here.
6. Delivery status 
   To see the status of your delivery, as a member you can log in to My Pages and under the Buy tab follow your order. Here you can track your package. If you placed your order as a guest, you can instead track the package via the link in the email you receive when your order leaves us.
7. Delayed delivery – Cancellation of purchase
   If Nordichemp.se cannot deliver ordered products within the delivery time stated above, you have the right to cancel the purchase. In the case of delayed delivery, a new proposed delivery time can be offered, if you do not agree, you have the right to cancel the purchase.
8. Customs
   You as a consumer has a responsibility to educated yourself about your countries laws. Make sure you understand your countries laws before buying. If your order are sized by customs we will try our best to help you retrieve your order.
   

8:1.1 Right of withdrawal
We apply a 14-day statutory right of withdrawal. If you wish to cancel an item, you need to contact us within 14 days from the collection date. When you have notified us that you wish to use the right of withdrawal, you have 14 days to return the item. You have the right to return unopened packaging free of charge in addition to return postage. However, you as a consumer are responsible for any reduction in value of the products, including original packaging, which is due to handling beyond what is required to be able to determine the nature of the product.

Please note that you do not have the right of exchange or cancellation for goods that have been manufactured according to your instructions or that have otherwise received a clear personal touch, goods that cannot be appropriately returned due to health or hygiene reasons if the seal has been broken items like Gummies, vapes and cartridges with a broken seal that have been opened, goods that can quickly deteriorate or become too old.

9. Refund
   When returning to our warehouse, the refund is always made to the same payment method that was used at the time of ordering. When returning in store, the refund is made to the same payment method that was used at the time of ordering, with the exception of Swish when a refund is made to your bank card. You who have paid your invoice but still regretted your purchase have a credit balance with Billmate which in turn is paid out automatically within 10 working days from the time of return. If you canceled your purchase before the due date of the invoice, an adjustment of your invoice will be made instead. In the case of a partial credit, a new invoice will be sent to you. For questions regarding this handling, please contact us with the order number and we will help you.
10. Transport damage
    In the event of any transport damage, the shipment will be returned to Nordichemp.se within a reasonable time, but no later than two months after the error was discovered.
11. Uncollected order
    Unclaimed orders are sent, regardless of delivery method, back to our warehouse after 14 days and an automatic refund is made to the payment method selected in the order.
12. Validity of the offer
    Offers are always valid while stocks last unless otherwise stated.
    
13. Security
    Nordichemp.se uses SSL (Secure Socket Layer), which is a protocol for secure data transmission.
14. Personal data
    When you send an application to Nordichemp.se, your personal data is registered in our system. In accordance with the GDPR, you must approve and give your consent to us registering your data, which you do in connection with sending your application. You have the right to receive information and request corrections of incorrect personal data and to have the data deleted.
15. Contact
    Contact our Customer Service via email [email protected]. Our customer service is open 24/7 and responds as quickly as we can.
16. Force Majure
    Nordichemp.se releases itself from the obligation to fulfill its part of the agreement and from the obligation to pay damages if Nordichemp.se’s commitments cannot be fulfilled at all or only at an abnormally high cost due to war, riot, blockade, fire, explosion, or intervention by public authority that Nordichemp.se could not foresee either. Nordichemp.se is not responsible for damage that is due to law, authority action, war event, strike, blockade, boycott and lockout applies even if Nordichemp.se is subject to or itself takes such conflict measures. Nordichemp.se is also not obliged in other cases to compensate for damage that occurs if Nordichemp.se was normally careful. Nordichemp.se is not responsible in any case for direct damage.

items